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Frequenty Asked Questions

Take a look at some of our common questions and answers below or give us a call on 0118 218 1480.

GENERAL INSURANCE

  • What are your business hours?

    We are available 7 days a week between the hours of 7am - 10pm London GMT. Call us on 020 3384 0303.

  • Where is your main office?

    We're just 30 minutes from Central London. You'll find us at:

    Saxon Insurance Brokers Ltd,
    3rd Floor, The Blade,
    Abbey Square,
    Reading, Berkshire,
    RG1 3BE

  • Can you visit me to discuss my options?

    Yes. We are very happy to travel a reasonable distance within the UK to discuss all your requirements for both the UK and overseas. We will guide you through the whole process to ensure you are familiar with what we have to offer you before you need to make any decision.

  • What insurance do you specialise in?

    Our primary business is helping High Net Worth Individuals with their private insurance and their businesses.

  • Who handles your claims?

    We handle all claims in-house. Each Client Manager is trained to handle claims in conjunction with the insurer.

  • Can you insure my private assets and my business?

    Yes. We insure many private client and their businesses.

  • Is your LiveChat a human?

    Yes. We do not have a Bot, all Live Chats are the Saxon team.

  • How long does it take for the Call Back to happen?

    Call Backs take up to ten minutes and usually take just one minute. Try us!

  • How long have you been operating?

    We opened the doors in 2017 after 15 years of experience working for Blue Chip Insurance Brokers.

  • Average premium or risk size?

    Our average premium is £15,000 however we handle all sizes of premiums from £1,500 upwards.

  • I like what I see what are my the next steps?

    Great news! Please call us, request a call or use the Live Chat to speak to the team in real time

  • What is Saxon's mission?

    We want to increase our renewal retention further, improve our new business take up rate and hit a few premium and risk size milestones we will do this by helping more clients insure their private and business assets.

  • How long do claims take to settle?

    It varies, some are the same day others take a little longer.

  • What is the telephone number to report a claim?

    Our claims telephone number is 0203 384 0303

  • Are you a Lloyd's broker?

    No. We are not a Lloyd's broker however we have ways to access Lloyd's insurance policies.

  • How do I make a complaint?

    It is our intention to provide you with a high level of customer service at all times. If you should wish to make a complaint about our service, we have a formal complaints procedure. In the first instance, you
    should address your complaint to Samuel Cise within 14 days. We will supply you with a copy of our complaints procedure upon receipt of a complaint or at any time upon request. If you cannot settle your
    complaint with us you may be entitled to refer it to the Financial Ombudsman Service further information about the Financial Ombudsman Service can be found on their website at www.financial-ombudsman.org.uk Alternatively other out of court complaint and redress procedures may be available.

PRIVATE INSURANCE

  • Do you recommend insuring my home and cars on one policy?

    Yes. Insuring homes and cars together is beneficial in many ways.

  • What are the disadvantages to the portfolio cover you arrange?

    None. The portfolio products available today have evolved from single policies as insurance companies have adapted to meet more complex requirements. The tendency has been for these products to become more comprehensive and focused more around lifestyle, with fewer restrictions and exclusions than standard policies.

  • Will the insurance company overcharge me because they are aware all my assets are insured with them?

    No, the opposite. With our portfolio products insurance companies are always keen to insure all asset types to spread their risk and this generally means the more you insure, the lower your premium rate.

  • Will my insurance automatically renew?

    Some policies auto renew but please check with us before assuming your policy will auto renew.

  • I reside outside of the UK, can you cover me?

    Absolutely! We arrange cover for clients with all types of assets in many different countries.

  • I own property overseas, can you cover me?

    Yes. Give us a call to discuss all your requirements for the UK and overseas. We will guide you through the whole process to ensure you are familiar with what we have to offer you before you need to make any decision.

  • Can you cover single vehicles?

    Although we focus on arranging portfolio cover for high value assets we can still insure single vehicles and mid-range valued items, not just motor cars. Our providers understand that some individuals and families have emerging wealth, and we want to be there for them from the outset.

  • I only need UK cover for my classic car collection, is this possible?

    Yes. All our products are tailored to suit your exact needs so UK only cover is possible. We emphasise and promote worldwide cover as many fine classic motor cars travel around the world.

  • Do you insure Range Rover even with the theft issue they have?

    Yes. We have a panel of insurers that insure Range Rovers and other high risk vehicles.

  • What is your average risk or premium size?

    Our average premium is £15,000 however we handle all sizes of premiums from £1,500 upwards

  • I am a celebrity or professional sportsperson can you help me with my insurance?

    Yes. We work with a specialist insurers that offer insurance for people with different occupations.

BUSINESS INSURANCE

  • What areas of Commercial insurance do you cover?

    We can insure a nearly any business however we have strengths in Commercial and Let Property insurance, Cyber Insurance, Motor Trade Insurance, Motor Fleet Insurance and much more.

  • Does your commercial insurance cover my business outside the UK?

    Yes. We appreciate businesses grow into many different countries the team at Saxon Insurance Brokers Ltd can arrange the necessary insurance for personnel, plant, machinery etc.

  • I co-own an executive aircraft. Can I insure it along with our crew?

    Yes. Joint ownership is not an issue. Policies can be arranged for more than one individual or company plus comprehensive cover is available for all staff members and crew.

  • What is your minimum premium?

    We have a minimum premium of £10,000 per annum however we can make the odd exception.

YACHT INSURANCE

  • Why does a Superyacht need three policies?

    Each covers a different risk. Hull and Machinery Insurance insures the hull for physical damage and loss. Protection and Indemnity covers liability risks to others while Crew Welfare Insurance insurers the crew while working and off the yacht.

  • Do I need liability insurance?

    Yes. This is the minimum requirement to enter the port, you can purchase this within the Hull policy for smaller yachts under GBP 5 million or on a separate Protection and Indemnity policy.

  • Do you insure yachts in the USA and Caribbean?

    This depends on the size of yacht. Yachts over 200GT are easier to insure in these areas. Sailing yachts are much harder to insure.

  • Do you insure yachts which are Owner Operated?

    Yes we can do. Our target market are fully crewed yachts over 200GT however we can make exceptions.

  • What is your minimum sum insured?

    We only insure yachts over GBP 5 million but can occasionally make exceptions.

  • Who handles your claims?

    We handle all claims in-house. Each Client Manager is trained to handle claims in conjunction with the insurer.

  • Are you a Lloyd's broker?

    No. We are not a Lloyd's broker however we have ways to access Lloyd's insurance policies.

  • Do you insure single crew members?

    No sadly not, we only offer group crew welfare policies.

  • Do you insure Crew Welfare on a stand alone basis?

    No we do not cover crew welfare policies only, we only insure the crew on a group policy along with the Hull and Machinery Insurance and Protection and Indemnity Insurance.
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